FREQUENTLY ASKED QUESTIONS
Do I have to create an account to order?
No, but it would be best to create your own account upon checking out so that you don’t have to enter your information, again and again, every time you order. Plus, you get to receive exclusive offers!
How long does it take to process and ship my order?
Orders placed during regular business hours (Monday through Saturday, 8:00 a.m. to 5:00 p.m.) are typically processed and shipped within 24-48 business hours. Once an order has been processed, delivery time depends on the chosen shipping method.
Timeframes are dependent on the order date and your location.
I'm not sure with my size ― who can I talk to?
Can I clean my Appetite in the washing machine?
How Do I Track My Order?
Once your package has been handed over to our delivery providers, we’ll send you and e-mail notification. Look out for the e-mail with the subject line: “Your order ######### is on its way!” You can see the movement of your package by:
- clicking on “Track Order” OR
- clicking on the tracking number link
If I change my mind can I cancel or change my order?
Do you have stores? I'd like to visit you!
I can't find the item I want ― what should I do?
Send us a message at email@example.com so that we can assist you in looking for the item.
Please note that our sizes are based on the EU scale. For other inquiries regarding sizes, kindly send a message to firstname.lastname@example.org
HOW TO ORDER AND PAYMENT METHODS
How can I place an order?
- Log-in or create an account upon checking out.
- Find the items that you would like to order through the search bar at the top of each page or through our SHOP tab.
- Once you find an item, select the color and size that you would like to get and click on “add to cart”.
- Once you are finished adding items to your cart, go to your cart here.
- Double-check your cart before proceeding to checkout.
- Input your contact details and make sure that all details are correct before checking out.
- We will send you an order confirmation email to verify that we have received your order.
Should you have concerns, send us a message at email@example.com so that we can assist you.
I have a discount code! How can I use it?
Input your discount code on the corresponding area in the checkout page. Note that some discount codes have restrictions and cannot be applied for certain items and that you can only use one discount code per transaction. If you have questions regarding your discount code, send us a message at firstname.lastname@example.org
I want to change my order, but I already confirmed it. What should I do?
We can still edit your order for you. Kindly send us an email at email@example.com with your order number details and what you would want to change so that we can change it for you.
Can I cancel my order?
Since it would not be possible to change or cancel orders, it is highly recommended that all information and order details be reviewed and finalized before clicking the ‘PLACE ORDER’ button.
How can I pay for my order?
We accept payments through bank deposits: BDO and BPI, credit card (PayPal), Palawan Express and LBC.
How do I use PayPal to pay with my credit card?
Select PayPal as your payment method on the checkout page. Once you click on the “Complete your order” button, a pop-out window will automatically appear wherein you can input your card details.
Where do I send proof of payment?
Send us the copy of the deposit slip or online transfer transaction to firstname.lastname@example.org
DELIVERY AND SHIPPING
How will my order be delivered?
Orders will be delivered by our official couriers: FASTRACK within Metro Manila and Fastrack via LBC for provincial locations.
How much is the shipping fee?
- within Metro Manila: P45 (up to 1kg), P60 (1.1-3kg), +P20 in excess of 3kg
- outside Metro Manila P190 (up to 3kg), +P70 in excess of 3kg
Where can I see the corresponding delivery charge?
Handling and Shipping charges will be added to the total price of the items in the Shopping Bag after all Shipping and Billing information has been submitted in the Check Out process.
When will my order be delivered?
Orders will be delivered within 3 to 5 business days for locations within Metro Manila and 5 to 7 business days for provincial locations. Deliveries are made from 9am to 6pm from Monday to Saturday. Change in schedule or charges due to holidays will be posted accordingly.
How can I track my order?
Click on Order Tracking from our website, then just input your tracking number which is on your waybill.
Can i change my delivery address?
If your order is already in transit, you cannot change your address. If not, you can still change it. E-mail us at email@example.com so that we can edit your address for you.
I cannot receive the package myself. Can I ask someone else to receive it for me?
To protect the customer, packages will only be surrendered to the person whose name is indicated on the delivery receipt and must present a proof of identification. However, in cases where the recipient cannot be physically present, he/she must provide his/her assigned representative with an authorization letter together with a proof of identification.
My order arrived but no one was there to receive it! What should I do?
Worry not! Our partner couriers have 2 delivery attempts within 7 days. Should you fail to receive your package in the first attempt, they can still come back and deliver your package again.
My order has not arrived yet – who can I talk to?
If your order is already in transit, you may have missed the courier’s delivery or there might be concerns regarding your address. It is advisable if you get in touch with them directly as they are the ones who have the package. If you have concerns, you can message us at firstname.lastname@example.org
What should I do if I find an irregularity in the package?
Please notify us through mail at email@example.com in case of discrepancy and/or any signs of package tampering.
Do you do international shipping?
Sorry, but we currently do not offer shipping outside the Philippines.
RETURNS AND EXCHANGE
What should I do if I receive damaged items?
8Wonders Enterprise (Appetite Shoes) takes utmost care to ensure that all products are properly wrapped, packed and sealed to prevent leakages and breakages. In case of receipt of damaged items, please report thru firstname.lastname@example.org within 30 days from receipt of delivery.
An exchange will not be processed without prior notification either through phone or email.
If the item does not fit me, can I request for an exchange?
Since sizes of items may vary, we may also accept exchange of item size within 10 days from the receipt of the delivery provided that the item is still available. We allow/accept this reason for EXCHANGE ONLY. Note though that while we ensure that all items are adequately stocked, it is possible that the item/size may already be unavailable by the time you request for an exchange.
What are needed to have the damaged item exchanged?
Items should be returned with its original packaging complete with labels and tags. The original receipt should be sent back with the items. Shipping cost for returning the items will be shouldered by you.
Will the item for exchange be replaced immediately?
Upon receipt of the item, we will evaluate and confirm if the item is acceptable for exchange. The following items shall not be accepted:
- Damage caused by extensive use of the product and normal wear and tear
- Damage caused by wrong use of cleaning products or washing instructions
- Damage caused by customer’s improper handling
- Merchandise already altered
- Sale and Promo Items
Once the item is approved for an exchange, we will give the customer a unique Exchange number to be used as a reference for the approved exchange transaction.
Is it possible to get a different item to replace my original purchase?
We will replace the item with exactly the same item or the same item of different size in good condition. If the item is no longer available, we will coordinate with the customer for a suitable replacement.
Is there a fee for delivery of the replaced item?
For a change of size, the customer will shoulder the courier/shipping expense for the exchange of the item. For damaged items (due to factory defect), delivery of the replacement item to the customer shall be free of charge.
How long is the return process?
For Metro Manila areas, the process may take around 10-14 business days. For provincial areas, the process may take around 15-18 business days. This estimation is based on the time you send an exchange request and the time you send back the item to the time we will be sending the replacement item to you.
Do you offer refunds?
If you’re unsatisfied with your order, kindly send it back within 30 days of the invoice so that we can process an exchange for you but we would apply a refund fee.